Creation of a citizen-centred, effective, open and flexible governance model, for the transition from role and procedural-based management to management by results-oriented policies and services rendered is one of the priorities in Greece and across the EU. The modernising government agenda in Greece and elsewhere has brought the citizens in the limelight. A changing environment in the relationships between citizens and governments is now of particular interest with a focus on choices.

Our work in this area includes among others application and evaluation of public policies and programmes, organisational and functional reorganisation and administrative restructuring, coverage of the needs of public administration in training and studies focused on reducing the administrative burden.

Examples of EEO projects

• Technical Assistance for the Project “Human Resources Development of the Public Administration-Reform and Reorganisation in the context of Information Society”: EEO provided a wide range of consultancy and supporting services to the National Centre for Public Administration (NCPA) in order to monitor, evaluate and implement successfully the aforementioned project, funded by the O.P. Information Society.

• Technical Support for the Project “National Telecommunications Network of Public Administration -SYZEYXIS”: Syzeyxis was the major Hellenic Programme for the modernization of the Public Administration IT capacity In the framework of this project, EEO contributed to the improvement of the management system of the project along with its subprojects, the quality assurance of every deliverable, the assurance of connectivity and interactivity of the subprojects, and the establishment of e-Government Web Services for the support of the management system of the project and its subprojects and for the facilitation of the interaction/communication between the parties involved.

• Preparation of the Occupational Profiles stemming from IT projects in the Hellenic Public Administration and development of relevant training programmes : EEO systemized all IT project designed and implemented in Greece ( funded by OP Information Society during the period 2000-2006), analyzed the job positions that these projects would demand for their sustainable function, grouped these job positions in relation to the Hellenic Public Administration legislation, prepared their Occupational Profiles, designed modular training programmes based on the knowledge, skills and attitudes described in the Occupational Profiles and delivered training packages ready to be used by the National Centre for Public.

• Development of an accreditation system for the training of public servants: EEO provided technical assistance to the National Center of Public Administration (NCPA) in Greece for the development of an accreditation system for knowledge and skills of all the public servants who were trained by the NCPA. EEO developed the accreditation methodology, created the Information System which supported it, delivered the accreditation material for more than 12 training thematic fields and assisted the implementation.

• Operational Plan for public administration reforms in the Hellenic Ministry of Development: In the framework of this project, EEO contributed to the development and specification of the new Operational Plan for the modernization of the administrative structure in the Hellenic Ministry of Development. The main target was to identify the major administrative needs in order to improve and strengthen the administrative capacity of the Ministry. In this context, the Operational Plan integrated a number of interventions, in the form of tiny action plans, promoting “good governance” in all its aspects, including by ensuring the rule of law, improving the efficiency and accountability, developing human resources and integrating ICT in the public management etc.